Support Sidebar
Help built in.
Bug reports, feature requests, and AI-powered troubleshooting — inside the dashboard, not buried in an email thread. In development.
In development. This feature doesn't exist yet. What you see below describes what we're building. Get notified when it ships.
What it'll do
AI-powered answers
Ask a question about WiFi issues, portal configuration, or billing — get an answer without leaving the dashboard or waiting for a human.
Bug reports
One-click bug reporting with automatic context capture — what page you're on, what you were doing, what broke. No form-filling.
Feature requests
Submit feature ideas and see how many other venues have requested the same thing. Community-surfaced priorities.
Human escalation
When AI can't answer or the issue is complex, escalate to a human in one click. No starting over.
Why dashboard-native matters
Support that lives outside the product creates friction. Venue owners dealing with a WiFi issue at 9pm aren't going to find a knowledge base article, navigate a support portal, and open a ticket. They're going to give up.
The sidebar solves this by putting help exactly where you are when you need it — in the dashboard, in context, with your venue data already visible. The AI layer means most issues get resolved in under 60 seconds without involving anyone.
For now, the fastest path to support is email: weird-network@polsia.app. We respond fast.
AI-powered customer support for WiFi issues
The support AI will be trained on Weird Network's setup guides, known issues, and common configurations. It'll be able to:
- → Diagnose why a portal redirect isn't working for a specific router model
- → Explain what a session log entry means
- → Walk through voucher configuration step by step
- → Help with membership tier settings
- → Identify common connection issues from symptom descriptions
Get notified when it's ready
One email when this ships. No drip sequences.